Privacy Policy

Last Updated: February 18, 2026

Introduction

The HOA Wiz ("we," "our," or "us") operates The HOA Wiz mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

The HOA Wiz is owned and operated by Taylor Shipley as a sole proprietorship.

Information We Collect

Personal Information

We collect the following personal information:

For All Users:

• Name
• Email address
• Phone number
• Profile photo (optional)
• Community/HOA affiliation
• Push notification tokens

For Residents:

• Unit/property address
• Payment information (processed by Stripe)
• HOA dues payment history
• Maintenance request details and photos
• Violation records

For Board Members:

• Board position
• Administrative access logs
• Approval/voting records
• Meeting attendance

For Vendors:

• Business name and information
• License and insurance details
• Payment account information (Stripe Connect)
• Work history and quotes
• Invoice records

Automatically Collected Information

• Device information (type, OS version)
• App usage data
• Log data and crash reports
• IP address
• Time zone and locale

Photos and Files

Users may upload:

• Photos of maintenance issues
• Photos of violations
• Document files (PDFs, images)
• Invoice attachments

How We Use Your Information

We use your information to:

1. Provide App Functionality:
   • Process maintenance requests
   • Enable payments (via Stripe)
   • Send notifications
   • Facilitate vendor bidding
   • Manage violations and fines
2. Improve Our Services:
   • Analyze app usage
   • Fix bugs and crashes
   • Develop new features
3. Communicate With You:
   • Send push notifications
   • Email updates and announcements
   • Respond to support requests
4. Legal Compliance:
   • Comply with legal obligations
   • Enforce our terms of service
   • Prevent fraud and abuse

Third-Party Services

We use the following third-party services:

Supabase (Database & Authentication)

• Purpose: User authentication and data storage
• Data Shared: All user data
• Privacy Policy: https://supabase.com/privacy

Stripe (Payment Processing)

• Purpose: Process payments and payouts
• Data Shared: Payment information, transaction data
• Privacy Policy: https://stripe.com/privacy

Plaid (Bank Account Connections)

• Purpose: Connect bank accounts for board financial management
• Data Shared: Bank account information, transaction data
• Privacy Policy: https://plaid.com/legal/

Firebase (Push Notifications & Analytics)

• Purpose: Send push notifications, analytics
• Data Shared: Device tokens, usage data
• Privacy Policy: https://firebase.google.com/support/privacy

Sentry (Error Tracking)

• Purpose: Monitor app crashes and errors
• Data Shared: Crash logs, device info
• Privacy Policy: https://sentry.io/privacy/

OpenAI and Anthropic (AI Assistant)

• Purpose: Power the "Ask Pert" AI assistant feature
• Data Shared: User questions and context (anonymized)
• Privacy Policies:
  • OpenAI: https://openai.com/privacy/
  • Anthropic: https://www.anthropic.com/privacy

SMS/Text Messaging

What SMS Data We Collect

When you register for The HOA Wiz, we collect your mobile phone number and your consent to receive SMS messages. We record the following:

• Mobile phone number
• SMS consent status (granted or revoked)
• Date and time consent was provided

How We Use SMS

We use your mobile phone number solely to send one-time verification codes (OTPs) for account authentication and identity verification purposes. SMS messages are sent only when you actively initiate a verification action such as signing up, logging in, or verifying your identity before submitting a vote.

SMS Message Frequency

Message frequency varies. You will typically receive one SMS message per verification request that you initiate. Message and data rates may apply.

No Sharing of Mobile Information

We do not share, sell, rent, or disclose your mobile phone number or any SMS-related information to third parties or affiliates for promotional or marketing purposes. Your mobile information is used exclusively for delivering verification codes through our SMS service provider (Twilio).

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting Out of SMS

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. You may also contact us at thehoawiz@gmail.com to request removal from our SMS messaging list.

SMS Help

For help with SMS messaging, reply HELP to any message you receive from us, or contact us at thehoawiz@gmail.com or (310) 430-5116.

Data Security

We implement industry-standard security measures:

• Encryption in Transit: All data transmitted via HTTPS/TLS
• Encryption at Rest: Database encryption via Supabase
• Authentication: Secure authentication via Supabase Auth
• Payment Security: PCI-compliant via Stripe (we never store full payment card details)
• Access Control: Role-based access control ensuring residents, board members, and vendors only see appropriate data
• Row Level Security (RLS): Multi-tenant database architecture with 113+ security policies

Data Retention

• Active Accounts: Data retained as long as your account is active
• Inactive Accounts: Data retained for 90 days after account deletion request
• Payment Records: Retained for 7 years for tax/legal compliance
• Violation Records: Retained per HOA bylaws and state law

Your Rights

You have the right to:

1. Access: Request a copy of your personal data
2. Correction: Update inaccurate or incomplete data
3. Deletion: Request deletion of your account and data
4. Portability: Receive your data in a portable format
5. Opt-Out: Disable push notifications or email communications
6. Withdraw Consent: Revoke consent for data processing

To Exercise Your Rights:
Email us at: thehoawiz@gmail.com

Children's Privacy

Our App is not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected information from a child, please contact us immediately at thehoawiz@gmail.com.

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

We do not sell your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Push notification
• Email to your registered address
• In-app banner

Effective Date of Changes: Changes take effect 30 days after notification

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Contact Us

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By using The HOA Wiz, you agree to this Privacy Policy.
Version 1.0 | Effective November 28, 2025